Consultant

Gerardo Pineda Betancourth

 

I am a consultant.

Bold thinking, inspired people and a passion for results come together for extraordinary impact.

With more than 15 years of experience I advise on the most critical issues and opportunities: strategy, organization, operations, information technology, digital transformation and strategy, advanced analytics, across all industries and geographies.

Consulting

How do you determine what is the right technology to support your business? In today’s complex technology market, this is a critical consideration. It begins with identifying and prioritizing your business needs. You depend on technology for your most important business activities – from your internal business operations to customer-facing processes. 

Custom’s IT Consulting Services, part of our comprehensive IT Professional Services offering – is an integral first step to an effective technology solution.

The key to the success of your initiative is the initial Discovery phase. It’s here that we “sit on your side of the table” to understand and help define your business today – and create a vision for where you can go tomorrow. During this highly collaborative phase, our strategic IT consultants work closely with you and your team to:

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Define your existing IT environment

Understand your current business challenges

Identify and prioritize business needs and requirements to meet your project and business goals

Develop a solution that advances the state of your business

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IT Support

Custom’s Onsite IT Support solution is an effective and flexible way to supplement and staff your in-house team – without over staffing. Scale your IT capabilities, skills, and support as needed and on-demand. Our right-sized, competitively priced outsourced IT resources provide expert coverage for projects, specialized skills, temporary gaps in staffing, seasonal demands, and emergent situations. 

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 Here are just some of the benefits you get with our Custom IT professionals:

Expertise Custom supplements your existing IT staff with professionals who combine deep technical and solid business skills – and extraordinary customer service.

Training Custom provides our IT professionals with all of the necessary training materials – and new – technologies.

Strategic Guidance Our support that are experienced in managing technical support operations. 

Best Practices Our IT professionals are trained experts.

Experience In addition to their own past experience and recurring training, They apply this practical experience and knowledge to your specific needs. 

Project Management

Technology projects have a lot of moving parts, and tasks with dependencies on factors that often are outside of our direct control. Even clearly defined projects have the potential for scope creep, lack of ownership, ineffective resource management, or poor communications. But a dedicated and skilled project manager can change that. Custom’s IT Project Management Services, an important component of Custom’s IT Professional Services, assigns a qualified Project Manager to oversee your technology project.

Since technology projects can be challenging – both technically and logistically – the Project Manager role is critical to ensuring open and ongoing communications, documentation, and coordination among the various concurrent deployment initiatives, technologies, and teams. Tasks include:

Staffing the project with the right resources

Managing scope and change requests

Time- and task- tracking and trending

Managing vendors, contracts, rates, policies

Administrative tasks

Status reporting

Tracking deliverables and dates

Tracking and maintaining documentation

Documenting and distributing decisions made and meeting minutes